Same Day Flower Delivery

DELIVERING FLOWERS IS OUR SPECIALITY

  • Creating beautiful floral arrangements is only half the task, getting them promptly to the recipient requires extra care and expertise.

  • Our couriers are experienced flower handlers and understand how to be gentle with all types of flower arrangements.

  • Our couriers are also highly experienced with locating all sorts of dwellings (i.e. highly secured apartments, townhouses and units) .

  • Delivering flowers to these residence make it challenging when no one is home and there is no safe place to leave the flowers.

  • This being the case, when we are to deliver to these addresses, we prefer to call the recipients and arrange for an appropriate delivery time so that the delivery is successful on the first attempt.

  • When we call, we do not disclose any other information other than the need for someone to be home in order to collect a perishable delivery.

  • Fresh flower delivery, unlike packages in boxes, is delicate. The packaging and presentation will not look fresh if it has being handled too often


DELIVERY ZONES

Deliveries made to inner suburbs (within the red boundary)  incur an $8 - $15.00 charge

Deliveries made to outer suburbs (within the blue boundary) incur a delivery charge between $15 - $28.00

 

 

DELIVERY TIMES

 ORDER RECEIVED BY KELLEE FLOWERS   DELIVERED BEFORE   IF DELIVERY SUBURB IS LOCATED
  before C.O.B. on the day prior to delivery

  12 noon

  7pm

  in inner city zone or mid-distance zone

  in outer suburbs zone

  before 11am on the day of delivery

  3pm

  7pm

  in the inner city zone

  in the mid or outer suburbs zone

  before 2pm on the day of delivery

    ( Mon - Fri only )

  usually before 7pm

  3pm on next business day

  in our local delivery area

  in the mid or outer suburbs

 

PRIORITY DELIVERY

   
        We are able to organise a PRIORITY COURIER for deliveries with specific time constraints.

          ( e.g. between 3:30 - 4:30 pm or before 9:00 am. )

        Please call us directly if you require a priority courier - this service costs between an additional $20 - $40

 

REASONS WHY FLOWERS DO NOT GET DELIVERED

      • We are closed on the delivery day requested.

      • The flowers can not be left at the address due to locked gates and nobody being home. A re-delivery fee of A$15 applies.

      • The weather is too extreme; in these conditions flowers will not be left out side for long periods of time if no one is home. A re-delivery fee of A$15 applies.

      • Payment details are incorrect; we will contact you ASAP to clarify the details before the delivery can be made.

      • The delivery address provided is incorrect; this can be due to the recipient’s having relocated. A re-delivery fee of A$15 applies.

      • The recipients have been discharged from a hospital or hotel before the flowers were taken to the recipients. A re-delivery fee of $15 applies.

 

GET IN EARLY

      • Generally it is a good idea to order in advance to make sure you get the type of arrangement you prefer.

      • This will give us time to interact with you if we need to.

      • When you order a particular arrangement, we endeavour to make the arrangement as it appears in the product image shown.

      • There will be times when a certain flower type, colour or sundry product will not be available. In these circumstances, we will substitute the required flower or product as best we can.

 

TELL US WHAT YOU DON'T WANT

    • Everybody is unique with their own particular preferences.

    • If their is something you or the recipient dislike, please let us know.

    • This will help if we need to substitute flowers or colours.

    • We will only design flower arrangements of the highest standard.

CANCELLATION POLICY

If we HAVE NOT made your arrangement when you decide to cancel your order, there will be an administration fee of $10.00 to cover the expense of administration. If we have purchased flowers specifically for your order, we will deduct the cost of those flowers from your refund.


If we HAVE made your 
arrangement when you decide to cancel your order, a refund will be at the discretion of the Manager.



 

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